If You Suspect Abuse

What to do if you suspect a child is being abused or neglected:

If you suspect that a child is being abused or neglected, you should immediately either:

  • Telephone your local police department.
  • Contact the Department of Children and Families (DCF) office where the child lives (see list of offices below) and ask for the Protective Screening Unit. Offices are staffed between 9 am and 5 pm weekdays.

To make a report to DCF at any other time, including after 5 pm and on weekends and holidays, please call the Child-At-Risk Hotline at (1-800) 792-5200.

emergency 911

Holyoke Area DCF
26i High St.
Holyoke, MA
(413) 493-2600
(Families living in Southampton and Huntington)

Van Wart DCF
112 Industry Ave.
Springfield, MA
(413) 205-0500
(Families living in Granby, Belchertown, Ware, South Hadley)

Greenfield Area DCF
One Arch Place
Greenfield, MA
(413) 775-5000
(Families living in all other cities and towns in Hampshire and Franklin Counties and the Town of Athol)

DCF 24 Hour Hotline
(For reporting all abuse/neglect after hours)
(800) 792-5200