Consumer Protection

Janice Garrett - Director of Consumer Protection Division

Hampshire County (413) 586-9225
Franklin County (413) 774-3186

Caroline Smith - Consumer Protection Division - Hampshire County

Call the Consumer Protection Division if you would like information about your rights and responsibilities before you make a purchase or if you're not able to resolve a consumer problem with a company.

NWDA Consumer Protection Division brochure

Articles about the Consumer Protection Division

Daily Hamsphire Gazette: "DA's Consumer Protection Division increases efforts to help the little guy"

"Consumer Protection Division offers advice, mediation"

(Click logos to visit CFPB and CPSC websites.)

(Click for the latest recalls.)

US. Government's Everyday Guide to Consumer Protection

The Consumer Protection Division is one of the local consumer programs throughout the Commonwealth, working in cooperation with the Massachusetts Attorney General’s Office.

Consumer Protection staff are trained to mediate complaints through an informal process involving letters and telephone calls from the consumer and the business, in an effort to reach a mutually agreeable settlement. If Consumer Protection staff are unable to resolve your complaint, staff members will discuss the option of redress through small claims court, face-to-face mediation or a private attorney.

Should you have a complaint, please fill out an e-complaint by clicking here to reach the Massachusetts Attorney General's website. The NWDA's Consumer Protection Division will receive your complaint almost instantaneously.

The Consumer Protection Division does not provide legal advice or opinions.